Release Notes 5.0.3 (14/10/2026)

Customize the FAQ Link Text in Your Returns Portal

What’s Changed:

The help text and link shown throughout the returns portal can now be fully customized to match your brand’s tone and policies. Instead of the default message, you can now set your own text, choose which part of it is clickable, and point it to any URL — such as your returns policy page. The customization supports multiple languages, so customers always see the message in their own language. If no custom text is set, the portal continues to show the default message.

Turn Off the NPS Survey for Your Brand

What’s Changed:

The customer satisfaction survey — which appears on the return confirmation page and in the refund email — can now be turned off per brand. When disabled, the survey is removed completely from both locations, with no empty space left behind. All brands continue to show the survey by default, and nothing changes unless the option is explicitly turned off.

Hide the “Powered by iF Returns” Badge

What’s Changed:

The “Powered by iF Returns” badge that appears at the bottom of the first page of the returns portal can now be hidden per brand. This is useful for brands that want a fully white-label returns experience without any third-party branding. All brands continue to show the badge by default, and nothing changes unless the option is explicitly turned off.