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Release Notes 4.2.4 - Mobile UX (07/09/2026)

We've completely rebuilt the XR4 returns portal for mobile devices. From the moment a customer selects a product to return, all the way through to tracking their shipment, every step of the journey now works seamlessly on a phone screen. Buttons are always visible, photos are larger and clearer, forms are easier to fill in, and the overall experience feels as smooth on mobile as it does on desktop. Here is a summary of everything that has changed:

Larger Product Photos & Clearer Product Details

What's Changed:

Product images in the returns portal are now displayed at full size on mobile, preserving the original aspect ratio without cropping. The size and price of each item are highlighted in bold, making it easier to identify the right product at a glance. The product detail layout has been reorganised so all the information you need is visible without scrolling.

 

Return Reasons & the Continue Button Always Visible

What's Fixed:

On mobile, the list of return reasons and the "Continue" button are now always fully visible on screen. Previously, the button could be cut off on smaller devices, making it unclear how to proceed. The selected reason is also no longer hidden behind the selection box.

 

Shipping Method Screen Improved for Small Screens

What's Changed:

When selecting a shipping method, customers now see additional explanatory text appear immediately after choosing an option — helping them understand what each method involves before continuing. Unnecessary white space around the drop-off map has been reduced so more useful content is visible without scrolling.

 

Exchange Variant Picker Redesigned for Mobile

What's Changed:

Choosing a new size or colour for an exchange is now much easier on mobile. All size and material options fit in a single line where the screen allows, and the "Show all" option is clearly styled. The exchange product detail page now shows the full product photo, all available options, and the "Confirm exchange" button together on one screen — no scrolling required.

 

Cleaner Summary & Confirmation Page

What's Changed:

The return summary page has been reorganised for mobile with a cleaner column layout. Each product now shows only one photo (no duplication), the chosen refund or exchange option is clearly labelled, and the address, contact details, and totals are easy to scan.

 

NPS Survey Fits in One Line

What's Changed:

The satisfaction survey that appears at the end of the return flow now displays the full 0–10 rating scale in a single horizontal row on mobile, making it easy to tap your rating without scrolling or confusion.

 

Instant Exchange Checkout on Mobile

What's Changed:

Customers using Instant Exchange can now complete the payment step directly from their phone. The Adyen checkout form is fully responsive on mobile — no cut-off elements, no overflow, and no need to switch to a desktop device to complete the process.