Release Notes 3.1.7 (28/05/2026)

You can now filter the entire Operations view by country. A new country dropdown has been added next to the date range selector, allowing you to scope all data to a specific market in one click.
When a country is selected, everything updates automatically — refund time averages, return reasons, refund methods, most returned products, regional breakdown, and more. Switching back to "All countries" restores the full aggregated view.
Exports respect the active filter, so what you download matches exactly what you see on screen.

The categorization of carrier errors has been reviewed and corrected. Errors are now assigned the right category more reliably, and the error category filter on the Label Issues page works correctly. This makes it easier to identify and act on label failures by type.

Customers returning items via UPS label-free service can now receive their barcode or QR code regardless of how the label was generated.
Previously this was only available for labels created via API. Now it works across all label creation flows.

The exchange flow has been updated so that the exchange order is created as soon as the customer submits their request, without waiting for the returned item to be validated.
The refund on the original order is only executed after grading is completed and approved — ensuring financial records are only updated once the item has been physically checked. If the return is rejected at grading, the exchange order is cancelled and no refund is issued.
This gives customers faster confirmation of their exchange while keeping merchant accounting accurate.
Only works in "Automatically in the creation of the return" refund mode

To configure this option Brands need contact Customer Support Team

When stock reservation is active, the discount applied to variant, same-price, and lower-price exchanges was being calculated incorrectly. This has been corrected — the full item value is now properly discounted, ensuring customers are charged the right amount on their exchange order.