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      Not supported payment gateway

      Some payments gateway are not supported by ecommerce. In this case a merchant needs to refund manually. 

       

      This error only applies to automatic refunds: 

      • Automatically after validating the product
      • Automatically in the creation of the return 
      • Refund at shipping completed
      • Refund at shipping in progress

       

      • When a customer uses payment gateway that is not supported by Ecommerce iF platform will show a warning message. 

       

      • In case iF platform dedect an unsupported payment gateway it will show a merchant error saying that the refund can not be done automatically: 

      • Below you can find values showing the refund can not be done: 
      1. The status will change to "Checked"
      2. Below the item information you will see a warning panel saying that the Refund has to be done manually. 
      3. Status of Refund: "Failed"

       

      • This is how it looks on the "Manage Returns" page