The customer requests refund in the same payment method used to place the order. By default, the return fees are deducted from the amount to be refunded.
General Description
This method offers your customers the convenience of receiving a refund in an easy and simple way.
However, because it is the least beneficial to you, we have created an option to discourage and hide this method. When you activate it, your customers will see a message in red letters indicating that this method has shipping costs associated with it.
Here on the picture the "Original Payment Method" is hide and to be able to see it a customer needs to click on "+See more options"
The other thing is we mention that the transportation fees will apply which might change the customer's mind and choose another Refund Method.
Go to Settings -> Refund Methods. On the top of the page you will find "Refund to the ofiginal payment method"
What configurations are availabe to you?
First of all you can manage how you want to Refund. There are several ways:
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Refund at iF's Backoffice
You can Refund directly from iF Return platform. On the "Manage Returns" after clicking on the Green Dollar Icon and validating all items click on the "Refund & Close" to proceed with the Refund
Go to the "Manage Returns"
Click on the "Green Dollar" Icon
After that Validate the product to Refund it.
Click on the "Refund & Close" button.
This is what you will see on the Shopify's order
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Refund at order creation
A customer will get Refund once the Return is created. Here you can see the example of Return Request on Shopify
How does the process work?
1. After the Request is done a customer will receive an email regarding the Refund.
2.Once the request is created a customer will be notified about the Refund
What you will see on the If Return and Shopify Platforms?
On Order Details you will see the status of Refund indicating "Success".
You can also validate the item and decide whether It is ready to be sold again or It is damaged.
On Shopify you will see the Refunded Item and the Reason.
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Refund at shipping completed
Once the shipping is completed and the Item is returned the customer will receive the Refunds.
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Refund at shipping in progress
At the moment of Shipping Process a customer can receive Refunds.
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Refund manually at eCommerce
Shopify version:
Go to the order and click on the Refund button
Select the Item you want to Refund and select the amount of Refunded Item.
After that you will be able to click on the "Refund" button.
On the Order main page you will see the Refunded Iteams and Net Payment after Refund.
If you try to do it from the iF Returns platform you will receive this warning message:
You can disable the option by clicking on the toggle button
This is what your customers will see: No original payment method option available.
Disincentivise
The other thing you can do is to disincentivise the refund method.
This is before "Disincentivise"
and this is after.
Hide this option.
This option allows merhcants to hide the "Original Payment" method.
This is it looks when the "Hide option" is enabled.
and this how it looks when it is disabled.
