How do you want to manage the refunds?

iF offers several ways of refunding. Let's have a look at each of them and see the difference.

The options allows merchants to refund automatically from Ecommerce after merchants validate and close refund from iF platform

This is the article we want to refund.

Go to Manage Returns, find the article Return Number and click on the green dollar icon.

1. Select Validation and approve it

2. Click on Refund & Close button.

Once you click on the Refund & Close button iF Returns will automatically proceed the refund on Shopify.

This is the email customers will see once the refund is proceed correctly

Here is the video example of refunding an item:

Automatically refunds once a customer creates a return order.

After a customer selects the items to return and carrier service iF shows a successful order creation.

Go to Manage Returns, find the article Return Number and click on the green dollar icon.

From Return Control panel you will see that the refund is already procceed meanhwile the items is still in process to be returned to warehouse.

This is how it showed on Shopify.

Means you need to proceed the refund manually from Ecommerce in our case it is Shopify.

The refunds will be send once the transportation status changes to "Shipping in progress"

Once the customer create a return order and transportation status changes to "Shipping in progress" iF returns will proceed the refund.

The refunds will be sent once the shipping is completed and a merchant receives its returned item.