Refunds Methods
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      1. Knowledge Center
      2. Refund Processes
      3. Refunds Methods

      Exchange

      Your customers will be able to request an exchange for another product (regardless of product value) by accessing the product catalog and product availability from the returns portal

      There are 2 types of exchange:

      • Exchange by another variant
      • Exchange by other product

      Exchange by another variant

      The customer requests an exchange for one of the product variants (e.g., color or size). Variants are defined by the options available in the Shopify catalog iF creates a new order at 0 value or at the same price of the exchanged item (depending on configuration)

      Exchange by other product

      The customer requests an exchange for any product from Shopify catalog The price of the new product could be: higher, lower or the same, compared with the amount paid by the customer for the returned product

       

      Where I can find the configuration?

       

      Go to Settings -> Refund Method. You will find Exchange section below Store Credit and Gift Card

      Same as with Gift Card and Original Payment Method Exchange offers the following ways to manage refunds:

      • Automatically after validating the product

      Means when a new item will go only after the old one arrive and has been validated

      The process takes more time but it is the safest one as a merchant can make sure that the Item is arrived and there is no issue with it. 

      • Automatically in the creation of the return

      Ones the return is created then the exhcange goes automatically 

       

      It is a bit dangerous cause a merchant doesn't know the condition of a returned item while the refund is already sent. 

      • Manually

      First a merchant receives an item, validates it and then send a new exchange item

      The slowest way but the safest one.

      • Refund at shipping completed

      Once the shipping is completed a new exhcange item will be sent to the customer

      • Refund at shipping in progress

      At the moment of Shipping Process a new exhcange item will be sent to the customer.

       

       

      You can show products with more than "X" amount of units and also enable free shipping for exchanges. 

       

      Turn off / on Exchange

      It is possible to enable and disable Exchange method

      Here is how it looks when it is Enabled

      Here is how it looks when it is Disabled

      Enable / Disable "Exchange for another variant"

      This is what customers see when "Exchange for another variant" is Enabled

      This is what customers see when "Exchange for another variant" is Disabled

      Exchange for another product of higher, lower or same price

      When a customer wants to exchange for another product you can customize whether you want customers exhcange for product of higher, lower or same price.

      This how it look when you turn off the Exchange for another product of higher price. 

      and this is how it looks when it is turned on.

      Promotion

      At the moment we offer the following method of Exchange refund:

      • FixedAmount
      • Percentage
      • PercentageFullPrice

      Here what customers will see if you set up Percentage of 5%.

      Product Promoter

      Allows you to configure the type of product you want to promote to exchange for another product. 

      This is what your customer will see when you set up only "Related Products" and "Collection".