---
title: Exchange
description: Your customers will be able to request an exchange for another product (regardless of product value) by accessing the product catalog and product availability from the returns portal
---
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1. [Knowledge Center](https://help.ifreturns.com/en/knowledge-center?hsLang=en)
2. [Refund Processes](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en)
3. [Refunds Methods](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#refunds-methods)
# Exchange
## Your customers will be able to request an exchange for another product (regardless of product value) by accessing the product catalog and product availability from the returns portal
#### There are **2 types** of exchange:
- Exchange by another variant
- Exchange by other product
#### Exchange by another variant
The customer requests an exchange for one of the product variants (e.g., color or size). Variants are defined by the options available in the Shopify catalog iF creates a new order at 0 value or at the same price of the exchanged item (depending on configuration)
#### Exchange by other product
The customer requests an exchange for any product from Shopify catalog The price of the new product could be: higher, lower or the same, compared with the amount paid by the customer for the returned product
---
#### Where I can find the configuration?
**Go to Settings -\> Refund Method**. You will find Exchange section below Store Credit and Gift Card
Same as with *Gift Card and Original Payment Method* Exchange offers the following ways to manage refunds:
If you want to know more how Refund configurations work check this articles **-\>** [How do you want to manage refunds?](https://help.ifreturns.com/en/knowledge-center/how-do-you-want-to-manage-the-refunds?hsLang=en)
- #### Automatically after validating the product
Means when a new item will go only after the old one arrive and has been validated
The process takes more time but it is the safest one as a merchant can make sure that the Item is arrived and there is no issue with it.
- #### Automatically in the creation of the return
Ones the return is created then the exhcange goes automatically
It is a bit dangerous cause a merchant doesn't know the condition of a returned item while the refund is already sent.
- #### Manually
First a merchant receives an item, validates it and then send a new exchange item
The slowest way but the safest one.
- #### Refund at shipping completed
Once the shipping is completed a new exhcange item will be sent to the customer
- #### Refund at shipping in progress
At the moment of Shipping Process a new exhcange item will be sent to the customer.
---
#### You can show products with more than "X" amount of units and also enable free shipping for exchanges.
---
#### Turn off / on Exchange
It is possible to enable and disable *Exchange* method
Here is how it looks when it is **Enabled**
Here is how it looks when it is **Disabled**
---
#### Enable / Disable "Exchange for another variant"
This is what customers see when "Exchange for another variant" is **Enabled**
This is what customers see when "Exchange for another variant" is **Disabled**
---
#### Exchange for another product of higher, lower or same price
When a customer wants to exchange for another product you can customize whether you want customers exhcange for product of higher, lower or same price.
This how it look when you turn off the **Exchange for another product of higher price**.
and this is how it looks when it is turned on.
---
#### Promotion
At the moment we offer the following method of Exchange refund:
- FixedAmount
- Percentage
- PercentageFullPrice
Here what customers will see if you set up Percentage of 5%.
---
#### Product Promoter
Allows you to configure the type of product you want to promote to exchange for another product.
This is what your customer will see when you set up only **"Related Products"** and **"Collection". **
---
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- [Refund Processes](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#main-content)
- [Overview](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#overview)
- [Refunds Methods](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#refunds-methods)
- [Other configurations](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#other-configurations)
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