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UX/UI Portal Configurations

This is a document where you can learn of how you can customize the portal based on your brand UI to align with your style.

General Configurations

  • General configurations apply across all pages.

What can be changed?

  • Primary color

  • Secondary color

  • Hide/Show FAQ message

  • Hid/Show FAQ icon

  • FAQ text color

  • FAQ icon color

  • Background color

  • Box shadow

  • Primary button text color

  • Secondary button text color

  • Title text color

  • Subtitle title color

To have more information of general configurations please visit this document -> CLICK HERE

 

Product Item Selector Page

  • It is a page where customers select items to return.

What can be changed? 

Section 1 → Title and warning section

Here are the name of the order, the instructions for the product section and alerts about politics of return that affect the return process

  • Background color

  • Warning text color

  • Warning text align

  • Warning text font

  • Hide/show warning icon

  • General title and subtitle text color configurations will apply in this section

Section 2 → Selected product

  • Background color of the container

  • Border color of the container

  • Border radius of the container

Section 3 → Non selected product

  • Background color of the container

  • Border color of the container

  • Border radius of the container

Section 4 → Sustainability text and “Next step” button

  • Hide/Show Sustainability message

  • Sustainability icon color

  • Product counter text color

To have more information of productor item selector page please visit this document -> CLICK HERE

 

Refund Methods Page

  • It is a page where customers select refund method

What can be changed? 

  • Refund icon color

To have more information of refund methods page please visit this document -> CLICK HERE

 

Return Methods Page

  • It is a page where customers select return method

What can be changed? 

Section 1 → Return Origin Address

  • Background color

  • Address text color

  • “Change address” button

Section 2 → Recommended option return method

  • Header Background color

  • Icon color

  • Icon background color

  • “Recommended option” badge

Section 3 → Default return method

  • Icon color

  • Icon background color

  • “Free” tag. The change applies to all tags

Section 4 →  “Choose method of transport” button

  • No configuration yet

To have more information of return methods page please visit this document -> CLICK HERE

 

Return Summary Page

  • It is a page that summarizes all info before confirming and creating a return order.

What can be changed? 

Section 1 → Title

  • General title and subtitle text color configurations will apply in this section

Section 2 → Product to return summary details

  • No configurations yet

Section 3 →  Shipping details and “Confirm” button

  • Customer address text color

  • Customer phone number text color

  • Shipping method description text color

To have more information of return confirmation page please visit this document -> CLICK HERE

 

Return Completed Page

  • It is a page that shows confirmation of return order and following information about the order.

What can be changed?

Section 1 → Return creation and info

  • Icon color

  • Title color

  • Request number color

  • Divider line color

  • Return to store URL text color

  • Subtitle text color

Section 2 → Feedback

  • Text color

  • Show / hide icon

  • NPS question text color

  • NPS number border color

  • NPS number color

To have more information of return completed page please visit this document -> CLICK HERE

 

Tracking Order Page

  • It is a page that shows tracking status of return order and shipping details. 

What can be changed?

Section 1 → Title and transportation status

  • No configurations yet

Section 2 → Shipping details

  • Method title and Method description

  • Transport title and Transport description

  • Tracking number title and Tracking number description

  • Status title and Status description

  • Label button text color

  • Label button background color

  • Label button icon color

Section 3 → Return details

  • “Pending” tag background color

  • “Pending” tag text color

  • “Pending” tag border color

  • “Pending” tag border radius

Section 4 → Resolutions details

  • “Pending” tag background color

  • “Pending” tag text color

  • “Pending” tag border color

  • “Pending” tag border radius

To have more information of tracking order page please visit this document -> CLICK HERE