Release Notes 1.4.1 (2/04/2025)

Reserve stock in Shopify (Exchange orders -> Only for Shopify)

How to access it?  

• Go to Refund Methods -> Exchange -> Find Reserve stock untill exchange order is created. 
• Merchants can:

  • Enable / disable stock reservation

  • Select the amount of time for the stock to be reserved

How does the Stock Reservation work? 

• When a customer create an exchange order: 
  • iF platform checks if Stock Reservation is activated or not 
    • Disactivated -> keeps with the standard process. 
    • Activated:
      • Calculate date and time for stock reservation
      • Create Draft Order 
      • Save Draft Order ID 
• This is how Stock Reservation will be displayed on the Shopify. 

• If date has passed: stock won’t be reserved any longer, nevertheless, order can be placed anyway if the exchange is triggered

• If date hasn't passed: then the stock will be reserved until the new exchange order is placed
• If customers need to complete a payment from ecommerce platform
  • iF will send a payment link
  • After payment is procceded a real order will be created
• If customers don't need to complete a payment from ecommerce platform
  • A real order will be created

 

Automatize Return Customs Documentation: Return Invoice / DUA

How it works? 

1. First of all, it is important to understnad if merchants need Custom Documentation or not 
   
   1. If merchants don't need custom Documentation the iF platform will create a label in the carrier without any return invoices.
2. Configure if Return Invoice is automated or not
   
   1. If Merchants don't have an automated return invoice then: 
      1. Merchants need to upload documents on the platform. This is how merchants will see Return control window on Manage Returns screen. 
         
         After that merchants need to Approve the item and will be able to Confirm
         
      2. The label and return invoice will be created.
   2. If Merchants have an automated return invoice then:
      1. It will create a return invoice
      2. Create a label

Where merchants can download it? 

• Merchants can download it either from Transportation or Manage Returns screen. 
• Go to Manage Returns -> click on the Green dolar Icon.
  From the Return Control of your Return Order click on the "Download Label" it will automatically download label and return invoice
  
• Go to Transportation -> click on the Green eye icon of order -> click on "Download label" 

What information is included in the Return Invoice? 

• Merchants can find the following information: 
  

  • Title: Return Invoice

  • Exporter: Includes the address data from the client:

    1. Name

    2. telephone number

    3. email

    4. address

  • Cosignee: Includes Company fiscal information:

    1. Company fiscal Name

    2. Tax ID

    3. EORI

    4. Fiscal Address

  • Original Order Information:
    1. Purchase Order number
    2. Original Order purchased at
    3. Original Order Delivered at
    4. Delivered by
    5. Delivery tracking number
    6. Payment Method
    7. Incoterm for Delivery: ‘DAP’ by default
  • Line items:
    1. Qty
    2. SKU
    3. Item ID
    4. Item description:
    5. Reason
    6. Price and currency
    7. Harmonized Tariff Number
    8. Weight
    9. Country of Origin
    10. Total amount
    11. Airwaybill / tracking number
    12. Declaration

 

• See example of the Auto-generated Return Invoice:

 

 

 

Change configuration for FAQ connection

Here are the 3 models merchants can select: 

• Mailto: We display a message and add a link that is mailto:{mailShop}

• Merchant Contact Site: for the contact merchant site we will include a link that redirects and opens in a NEW PAGE, the contact link of their website
  
  

• iF Support. Includes FAQ page -> https://help.ifreturns.com/en/faq
  
  

 

 

Allow to incluide Postal Code Ranges

• Navigate on Settings -> Rules 

 

• Click on "Add rule" button

• Click on "+Add condition" 

• Select "Postal Code" and click on "Confirm" button

 

• You can add 2,3 or more postal codes 

 

 

• If you want to disactive one of the conditions simply click on the toggle button 

 

• it is possible to apply "OR" to other conditions. For example Country of Origin

• Same as with other actoins/conditions it is possible to duplicate rule that has Postal Code and "OR" conditions 

• Don't forget to save changes