Release Date: 22/01/2025
Dashboard Transactional
A new Dashboard that shows the Refunded amount of each Refund Method
To access to the Dashboard Transactional click on the "Transactional" tab on the left side menu
There are 3 sections on the page:
1. Section -> Transactional Overview
This dashboard represents existing transactions during the selected timeframe in the shop's currency
Here you can find:
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Total Return Requests
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Detailed Information of which Refund Method was used to Refund.
You can search by a specific Interval:
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Today
-
Last 7 Days
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Last 30 Days
-
Last 90 Days
Or you can select a range.
Below you can see a Graphic of Resolutions for the last year.
- On the Y axis displays Refunded Amount in €
- On the X axis displays months
By colors you can determine the Refund Method that was proceed every month.
2. Section -> Exchanges Deep Dive
Detailed analysis of the exchange type performance and distribution during the selected timeframe
Same as with Transactional Overview
You can analyze:
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Total Exchange Requests
-
Detailed Information of which Exchange Method was used to Refund.
You can search by a specific Interval:
-
Today
-
Last 7 Days
-
Last 30 Days
-
Last 90 Days
Or you can select a range.
3. Section -> Processed resolutions
Depiction of the executed refunds, exchanges and gift card during the selected timeframe
You can analyze:
-
Total Processed Amount
-
Detailed Information of which Refund Method was used to Refund.
You can search by a specific Interval:
-
Today
-
Last 7 Days
-
Last 30 Days
-
Last 90 Days
Or you can select a range.
Note that the Processed Resolutions includes executed refunds that was created previous month, weeks etc.
If you select a range of January 10 - January 20 and notice that Processed Resolutions has bigger amount than the Transactional Overview of January 10 - January 20 it is fine because some requests was created previous month, weeks outside of the range you select.
ChatBot
Meet our Chatbot that aims to provide answers to the most common questions and any information related to the Returns and Refunds.
Availabe in 3 languages:
English, Spanish, Italian.
The Chatbot has articles to different topics.
If it can’t help find the answer then the Chatbot will connect customers with Customer Center
Knowledge Center
Updated and Structured Knowledge Center available in 3 languages:
- English
- Spanish
- Italian
