Learn out latest updates on iF Returns
Refund Delivery cost Shopify v2
- An improvement to refund delivery cost in Shopify Version2
Keep in mind that it is a delivery costs that a customer paid for the order purchase, not for the return request
To activate the refund delivery cost option you need to do the following:
- Navigate to "Rules" on the left sidebar -> on the new screen click on the "Add rule" button
- In the "Set of actions" select:
- Shipping -> Refund Delivery Costs
- Select the value as "True"
- Once you set up your conditions and rule name with description click on "SAVE" button
- If the rule is active customers will see the information about refunding delivery cost
- On Return Control panel on the right side of overview you will see information about delivery costs. If you checkmark the box then the delivery costs will be refunded.
- If it is unchecked then the delivery cost will not be refunded
- Below on the Timeline you will see information about the refund
- On Shopify at the bottom you will see information about refund as well
A custom message in product selection page
- Ability to set a custom message in the product selection page
You need to contact Support Team to activate this functionality
- When the functionality is activated customers will see a panel with text above the articles. It can be customized in all languages available on the Portal.
Mails v2 Corrections and Updates
- Now merchants that work on Shopify V2 are able to configure branding page of email.
- Go to "Personalized Emails" -> "Branding"
Make sure your shop is configured to Shopify V2
- This is what you can modify:
- Logo Header
- Text Color Header
- Text Color Footer
- Background color footer
- Footer Information
- Link to the shop site
- Social Profile
- Once the changes are "SAVED" and applied this is what your customers will see:
Update Shopify information when reschedule pickup
- Updating the associated return number in Shopify
Allow to set the merchant's email in the notification
- A new feature to allow merchants to set the sender email
To set the email please contact Support Team
- When customers create Return/Exchange order they will see your merchants' email address on email notification.
