---
title: Release Notes 2.0.0 (28/04/2025)
description: Learn out latest updates on iF Returns
---

[Skip to content](https://help.ifreturns.com/en/knowledge-center/release-notes-1#main-content)

- [English](https://help.ifreturns.com/en/knowledge-center/release-notes-1)
- [Español](https://help.ifreturns.com/es/knowledge-center/notas-de-publicación-1)
- [Italiano](https://help.ifreturns.com/it/knowledge-center/note-di-rilascio-1)

English

Show submenu for translations

[Customer portal](https://help.ifreturns.com/tickets-view?hsLang=en)

![Logo Negativo-4.png\]](https://help.ifreturns.com/hs-fs/hubfs/Logo%20Negativo-4.png?height=40&name=Logo%20Negativo-4.png)

Open main navigation

Close main navigation

- - [English](https://help.ifreturns.com/en/knowledge-center/release-notes-1)
    - [Español](https://help.ifreturns.com/es/knowledge-center/notas-de-publicación-1)
    - [Italiano](https://help.ifreturns.com/it/knowledge-center/note-di-rilascio-1)

  English
  
  Show submenu for translations
- [Customer portal](https://help.ifreturns.com/tickets-view)
- Go to ifreturns.com

 Go to ifreturns.com

 How can we help?

- There are no suggestions because the search field is empty.

1. [Knowledge Center](https://help.ifreturns.com/en/knowledge-center?hsLang=en)
2. [Releases Notes](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en)
3. [Release Notes 2.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-0)

# Release Notes 2.0.0 (28/04/2025)

## Learn out latest updates on iF Returns

### Refund Delivery cost Shopify v2

- An improvement to refund delivery cost in Shopify Version2

Keep in mind that it is a delivery costs that a customer paid for the **order purchase**, not for the **return request**

To activate the refund delivery cost option you need to do the following: 

- Navigate to *"Rules"* on the left sidebar -\> on the new screen click on the *"Add rule"* button
- In the "Set of actions" select:  
    - *Shipping -\> Refund Delivery Costs*
- Select the value as *"True"*
- Once you set up your conditions and rule name with description click on **"SAVE"** button

 

- If the rule is active customers will see the information about refunding delivery cost

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-40-20-0878-AM.png?width=688&height=458&name=image-png-Apr-28-2025-08-40-20-0878-AM.png)

 

- On Return Control panel on the right side of overview you will see information about delivery costs. If you checkmark the box then the delivery costs will be refunded.

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-42-59-2845-AM.png?width=688&height=199&name=image-png-Apr-28-2025-08-42-59-2845-AM.png)

- If it is unchecked then the delivery cost will not be refunded

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-44-20-5953-AM.png?width=688&height=181&name=image-png-Apr-28-2025-08-44-20-5953-AM.png)

 

- Below on the Timeline you will see information about the refund

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-45-35-7089-AM.png?width=688&height=282&name=image-png-Apr-28-2025-08-45-35-7089-AM.png)

 

- On **Shopify** at the bottom you will see information about refund as well

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-47-28-4098-AM.png?width=688&height=251&name=image-png-Apr-28-2025-08-47-28-4098-AM.png)

 

 

### A custom message in product selection page

- Ability to set a custom message in the product selection page

You need to contact **Support Team** to activate this functionality 

- When the functionality is activated customers will see a panel with text above the articles. It can be customized in all languages available on the Portal.

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-52-08-6361-AM.png?width=688&height=482&name=image-png-Apr-28-2025-08-52-08-6361-AM.png)

 

### Mails v2 Corrections and Updates

- Now merchants that work on Shopify V2 are able to configure branding page of email.
- Go to *"Personalized Emails"* -\> *"Branding"*

Make sure your shop is configured to Shopify V2

- This is what you can modify: 
    - Logo Header
    - Text Color Header
    - Text Color Footer
    - Background color footer
    - Footer Information
    - Link to the shop site
    - Social Profile

![](https://help.ifreturns.com/hs-fs/hubfs/screencapture-app-stg-ifreturns-personalized-emails-2025-04-28-11_05_01-png.png?width=1608&height=1645&name=screencapture-app-stg-ifreturns-personalized-emails-2025-04-28-11_05_01-png.png)

- Once the changes are "SAVED" and applied this is what your customers will see:

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-09-07-49-7812-AM.png?width=576&height=851&name=image-png-Apr-28-2025-09-07-49-7812-AM.png)

### Update Shopify information when reschedule pickup

- Updating the associated return number in Shopify

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-53-55-4558-AM.png?width=850&height=400&name=image-png-Apr-28-2025-08-53-55-4558-AM.png)

 

### Allow to set the merchant's email in the notification

- A new feature to allow merchants to set the sender email

To set the email please contact **Support Team**

- When customers create Return/Exchange order they will see your merchants' email address on email notification.

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-28-2025-08-57-37-1313-AM.png?width=407&height=216&name=image-png-Apr-28-2025-08-57-37-1313-AM.png)

- [Inquiries or Incidents](https://help.ifreturns.com/en/knowledge-center/inquiries-or-incidents?hsLang=en)
- [Getting Started](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#main-content)

    - [Portal Overview](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#portal-overview)
    - [Analytics](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#analytics)
    - [In app configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#in-app-configurations)
    - [Return Portal Configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#return-portal-configurations)
    - [UX/UI Return Portal configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#ux-ui-return-portal-configurations)
    - [Build your refund policy](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#build-your-refund-policy)
    - [Customizations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#customizations)
    - [Promotions Management](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#promotions-management)
- [Refund Processes](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#main-content)

    - [Overview](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#overview)
    - [Refunds Methods](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#refunds-methods)
    - [Other configurations](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#other-configurations)
- [Returns Management](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#main-content)

    - [Day to Day Operations](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#day-to-day-operations)
    - [Return Methods](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-methods)
    - [Return Reasons](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-reasons)
    - [Return Policies](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-policies)
- [Rules Settings](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#main-content)

    - [General Information](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#general-information)
    - [Actions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#actions)
    - [Conditions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#conditions)
    - [Operators](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#operators)
    - [Most Common Rules](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#most-common-rules)
- [Shipping Integrations](https://help.ifreturns.com/en/knowledge-center/shipping-integrations?hsLang=en#main-content)

    - [ShippyPro](https://help.ifreturns.com/en/knowledge-center/shipping-integrations?hsLang=en#shippypro)
- [Invoices / Documents](https://help.ifreturns.com/en/knowledge-center/invoices-documents?hsLang=en)
- [Releases Notes](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#main-content)

    - [Release Notes 1.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-1)
    - [Release Notes 1.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-2)
    - [Release Notes 1.3](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-3)
    - [Release Notes 1.4](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-4)
    - [Release Notes 2.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-0)
    - [Release Notes 2.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-1)
    - [Release Notes 2.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-2)
    - [Release Notes 2.3](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-3)
    - [Release Notes 3.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-0)
    - [Release Notes 3.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-1)
    - [Release Notes 3.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-2)
    - [Release Notes 4.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-4-2)
    - [Release Notes 5.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-5-0)
- [Frequently Asked Questions](https://help.ifreturns.com/en/knowledge-center/frequently-asked-questions?hsLang=en)

[![Chill listening crop-3](https://help.ifreturns.com/hs-fs/hubfs/iF%20brand/brand-logo.png?width=33&height=24&name=brand-logo.png "Chill listening crop-3")](https://www.ifreturns.com/)

Knowledge center iF returns

<https://www.linkedin.com/company/ifreturns/> <https://www.instagram.com/ifreturns/>

Copyright © 2026, iF Returns