Instant Exchanges

• Enables customers to receive exchange products immediately by placing a temporary hold on their payment card, ensuring faster resolution and reducing the risk of out-of-stock exchanges.

Now let's have a look at the configuration: 

• Navigate on Refund Methods -> Exchange

• If merchants don't have any configurations related to "External Payments" the Instant Exchange option will not be available. To active it merchants need to contact customer support.

• In case an external payment is activated merchants can use the instant exchanges

What configuration merchants can find ? 

• Charge back configuration
  • Charge back automatically 
    
    • Allows merchants set up automatic charge back when a certain amount of days have passed. 
    • If merchants unmark checkbox then they will have to chargeback manually from Return Control order information. 
      
      
  • Maximum days to capture payment 
    • Allows merchants select the amount of days to hold the payment in case the exhcnaged item is not returned back. 
    • It is possible to set up from 14 up to 28 days from the moment of creating exchange order. 

• Notification Configuration
  • Send reminder when days to expire are lower than
    • Allows to set days after which a customer will start receiving notification emails 
  • Send reminder every certain amount of days
    • Allows to set the frequency of reminder emails to customer

• Hold amount configuration 
  • Set the amount you want to hold on the user's card
    • Allows to set the amount to hold until the item is returned
    • If no value is set then the amount to hold will be shown from item that customers want to exchange. 

How the process of Instant exchanges would look on iF portal? 

• Let's imagine a customer select an exchange for a product that has lower price. 
• At the moment of creating exchange order iF portal will display the amount to hold. As you can see it is 162,50€ because the item that will be returned has value of 162,50€

• Before processing to the next step customer will be notified about Instant Exchange Details. 

• This is what customers see at the moment of introducing card details to hold amount. 

• Once the card details is validated customers will receive confirmation window. 

• From the iF Platform -> Manage Returns ->  icon of the needed return order. 

• On the Return Control panel merchants can see the order has instant exchange mode. 
• Chargeback Status
• Chargeback overview 
  • Merchants can execute chargeback before the certain days have passed
  • Merchants can release payment hold in case a customer decides to keep the item. 

• Before executing chargeback the system will ask if merchants are sure to proceed with it.