---
title: "Automatize Return Customs Documentation: Return Invoice / DUA"
description: "Ability to automatize the document for returns and being able to download it.\n\nTo configure it merchants need to contact Support Center"
---

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# Automatize Return Customs Documentation: Return Invoice / DUA

## Ability to automatize the document for returns and being able to download it. To configure it merchants need to contact Support Center

#### How it works?

1. First of all, it is important to understnad if merchants need Custom Documentation or not   
     1. If merchants **don't need** custom Documentation the iF platform will create a label in the carrier without any return invoices.
2. Configure if Return Invoice is automated or not  
     1. If Merchants don't have an automated return invoice then:  
            1. Merchants need to upload documents on the platform. This is how merchants will see Return control window on Manage Returns screen.   
               ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-02-2025-10-01-46-9475-AM.png?width=688&height=328&name=image-png-Apr-02-2025-10-01-46-9475-AM.png)  
               After that merchants need to **Approve** the item and will be able to **Confirm**  
               ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-02-2025-10-03-16-0626-AM.png?width=688&height=324&name=image-png-Apr-02-2025-10-03-16-0626-AM.png)
            2. The label and return invoice will be created.
     2. If Merchants have an automated return invoice then: 
            1. It will create a return invoice
            2. Create a label

#### Where merchants can download it?

- Merchants can download it either from Transportation or Manage Returns screen.
- Go to *Manage Returns -\>* click on the *Green dolar* Icon.  
  From the Return Control of your Return Order click on the "Download Label" it will automatically download label and return invoice  
  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-02-2025-09-49-53-9131-AM.png?width=688&height=329&name=image-png-Apr-02-2025-09-49-53-9131-AM.png)
- Go to *Transportation -\>* click on the *Green eye* icon of order -\> click on "*Download label"*

<iframe src="https://play-eu1.hubspotvideo.com/v/25461046/id/224187065578?parentOrigin=https%3A%2F%2Fhelp.ifreturns.com&amp;renderContext=hubl-iframe&amp;locale=en#hsvid=6c82c98a-91b2-4a9b-b9fa-ac7e7f6af337" loading="lazy" data-hsv-id="224187065578" data-hsv-style="" data-hsv-width="688" data-hsv-height="367" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

#### What information is included in the Return Invoice?

- Merchants can find the following information:   
    - **Title: Return Invoice**
    - **Exporter:** Includes the address data from the client:
      
          1. Name
          2. telephone number
          3. email
          4. address
    - **Cosignee**: Includes Company fiscal information:
      
          1. Company fiscal Name
          2. Tax ID
          3. EORI
          4. Fiscal Address
    - **Original Order Information:** 
          1. Purchase Order number
          2. Original Order purchased at
          3. Original Order Delivered at
          4. Delivered by
          5. Delivery tracking number
          6. Payment Method
          7. Incoterm for Delivery: ‘DAP’ by default
    - **Line items:** 
          1. Qty
          2. SKU
          3. Item ID
          4. Item description:
          5. Reason
          6. Price and currency
          7. Harmonized Tariff Number
          8. Weight
          9. Country of Origin
          10. Total amount
          11. Airwaybill / tracking number
          12. Declaration

 

- See example of the Auto-generated Return Invoice:

![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Apr-02-2025-09-48-38-4310-AM.png?width=645&height=842&name=image-png-Apr-02-2025-09-48-38-4310-AM.png)

 

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