Setting up Return Reasons

Select the return reasons so that your customers can return and/or exchange their products.

Return Reason configuration

Return reasons Library → A set of general reasons the customers can select.

Return reason type → Every Reason Set will have a type that are similar to each other.

Types are:

1. Size and Fitting Issue

2. Miscellaneous

3. Logistics Issues

4. Product Expectations not fulfilled

5. Change of Mind

6. Price Issues

7. Product Condition

8. Intentional Over-Purchase

9. Warranty Support

10. Preference Issues

Return reasons assigned to a store: each store will be able to select a return reason from the library and include it in their own configuration

Return reason groups: for nested returns, we will have a group so they all have the same header, while being different returns as an entity

Return Reasons Translations: each shop will have their own return reason translations

How to add a return reason in "Return reasons" screen🤔❓

1. Click on the “Return Reasons” on the left side panel

2. On the appeared window click on the “Add Reason”

See the video example below

1. After the widget is showed up select the type of Reason

2. Select the “Reason”

3. Click on the “ Add Selection”

Here are 5 options you need to know: 

Name → Users can Enable/Disable the specific reason

Request Image → A user might ask a Image based on the reason

Mandatory Image → if user select this button It will automatically select “request picture”

Comment Mandatory → A user can be ask to provide some comments by the clients

Need Validation → doesn’t create a label automatically when creating the return.
We included a tooltip to describe the meaning of this button:

EN: “If this option is enabled shipping label and instructions will be sent after validating them in Manage Returns / Needs validaiton”

Don’t forget to save changes:

This is how your customers will see the return and exchange screen. Your customers will be able to leave you comments on why they are returning or exchanging the product.