--- title: Refunds / Change trigger of refund method description: This configuration helps merchants determine when and at what stage of return process they want to refund. --- [Skip to content](https://help.ifreturns.com/en/knowledge-center/refunds-/-turn-off-a-refund-method#main-content) - [English](https://help.ifreturns.com/en/knowledge-center/refunds-/-turn-off-a-refund-method) - [Español](https://help.ifreturns.com/es/knowledge-center/reembolsos-/-modificación-del-método-de-reembolso) - [Italiano](https://help.ifreturns.com/it/knowledge-center/rimborsi-2) English Show submenu for translations [Customer portal](https://help.ifreturns.com/tickets-view?hsLang=en) ![Logo Negativo-4.png\]](https://help.ifreturns.com/hs-fs/hubfs/Logo%20Negativo-4.png?height=40&name=Logo%20Negativo-4.png) Open main navigation Close main navigation - - [English](https://help.ifreturns.com/en/knowledge-center/refunds-/-turn-off-a-refund-method) - [Español](https://help.ifreturns.com/es/knowledge-center/reembolsos-/-modificación-del-método-de-reembolso) - [Italiano](https://help.ifreturns.com/it/knowledge-center/rimborsi-2) English Show submenu for translations - [Customer portal](https://help.ifreturns.com/tickets-view) - Go to ifreturns.com Go to ifreturns.com How can we help? - There are no suggestions because the search field is empty. 1. 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[Actions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#actions) # Refunds / Change trigger of refund method ## This configuration helps merchants determine when and at what stage of return process they want to refund.   Exists the following stages of Refund: - Refund at iF's Backoffice - Refund at order creation - Refund at shippig completed - Refund at shipping in progress - Refund manually at Ecommerce   Go to the *Settings* -\> **Rules** page and then click on **"+ Add Rule"** button. ![ruleschangedeststep1-ezgif.com-video-to-gif-converter](https://help.ifreturns.com/hs-fs/hubfs/ruleschangedeststep1-ezgif.com-video-to-gif-converter.gif?width=600&height=286&name=ruleschangedeststep1-ezgif.com-video-to-gif-converter.gif)   Once you put Rule name, Description and Condition go to the **"Set Actions"** part.   On the **"Set Actions"** part click on the **"+Add Action"** button  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-12-29-55-4744-PM.png?width=688&height=197&name=image-png-Nov-27-2024-12-29-55-4744-PM.png) On the following widget select **"Refunds"** and click on the **"Next step"** button ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-28-2024-08-25-50-3474-AM.png?width=688&height=536&name=image-png-Nov-28-2024-08-25-50-3474-AM.png) After that, select **"Change trigger of Refund Method"**  and click on **"Confirm"**  **![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-28-2024-11-09-46-8727-AM.png?width=715&height=591&name=image-png-Nov-28-2024-11-09-46-8727-AM.png)** Select the method and the trigger. ![Recording2024-11-28120617-ezgif.com-video-to-gif-converter](https://help.ifreturns.com/hs-fs/hubfs/Recording2024-11-28120617-ezgif.com-video-to-gif-converter.gif?width=600&height=321&name=Recording2024-11-28120617-ezgif.com-video-to-gif-converter.gif) Now go to the top of the page and save changes ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-28-2024-08-40-34-0347-AM.png?width=688&height=179&name=image-png-Nov-28-2024-08-40-34-0347-AM.png)   ---   > Basically customers will not see any changes. 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