---
title: Refunds / Change Incentive of Refund Method
description: This configuration helps merchants adjust Refund Methods based on the conditions
---
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# Refunds / Change Incentive of Refund Method
## This configuration helps merchants adjust Refund Methods based on the conditions
**There are 3 methods you can adjust:**
1\. Exchange for another product and it has:
- Exchange for another variant
- Exchange for another product of higher price
- Exchange for another product of same price
- Exchange for another product of lower price
2\. Gift Card
3\. Store Credit
Both **Gift Card** and **Exchange** offer the following types of promotions:
- Fixed Amount -\> you offer any amount of discount.
- Percentage -\> Amount from the one item price
- Percentage Full Price
---
#### Let's see an example of **Exchanging** for another product:
Go to the *Settings* -\> **Rules** page and then click on **"+ Add Rule"** button.
Once you put Rule name, Description and Condition go to the **"Set Actions"** part.
On the **"Set Actions"** part click on the **"+Add Action"** button
On the following widget select **"Refunds"** and click on the **"Next step"** button
After that, select **"Change Incentive of Refund Method"** and click on **"Confirm" **
Once you select the **"Change Incentive of Refund Method"** action you will see two fields:
1\. Select the affected refund method
2\. Select the incentive type
Click on the *Select the affected refund method* field. In the dropdown you will find 3 options. Select the one you need. In our case we choose "Exchange"
Once you select the A*ffected refund method * it is time to select the *incentive type.*
Let's pick the **"Fixed Amount" **
After that appears another field asking us to set the Incentive value in €. You can put any price.
Once everything is set up go to the top of the page and save changes.
---
#### This what your customers will see after the changes are applied:
As you can see the Exchange type offers 20€, the same amount that we set up.
Now, It is important to undertand how the incentive works in Exchange refund.
> **The extra applies only when the exchange product price is higher than the product a customer wants to refund.**
Example:
Your product costs 120€
You decide to exchange for another product that costs less.
In that case the Extra 20€ will not be applied
The other example
Your product costs 120€
You decide to exchange for another product that costs more
What happens in this case?
The system deducts 120€ from new product price and then applies Exchange promotions which is 20€.
To sum up: 1000€ ( new product price ) - 120€ ( product to return price ) - 20€ ( Excnahge discount ) = 860€ to pay
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