Using our management platform, you will be able to validate and manage products quickly and efficiently, thanks to the automation of the process.
The management platform will help you save time by handling returns in an automated way, allowing you to focus on other important tasks for your business.
Step by step
To start, go to the left side menu and select the option Menu > Manage Returns
At the top, you will see tabs that will help you find what you need.
Returns and exchanges are divided into several states:
- All
- Open: Requests that you have to validate.
- Closed: Closed requests
- Needs Validation: You need to validate them before refund
- Expired
Order information
The basic details of the return that are available in the Returns Management panel:
Creation date
Delivery date
Shipment code
Customer name
Status
Refund Method
Payment Gateway
Refund Date
Total Refund
By clicking on the
icon you can access to see more details of the order and proceed with its management. 
Search for orders
There are several options available when searching for an order:
Search by email, order number, customer or shipping code
Filter by->
Status
Country
Return Method
Date of Creation
Refund Method
Payment Gateway
Return Model Kind
Validation Status
Order detail
To see the detail of an order you must select the money icon on the right side of the screen.
Top detail
In the selection detail you will find all the information necessary to take action on the reques:
Return number
Created
Client Name
Status
Origin Address
Refund Type
You can also cancel return by clicking on the "Cancel Return" button
Detail of the products
We group the products by the reimbursement method selected
The product information:
Product Image
Name of the Product
Size
Color
Brand
Price
Return Reason
Photo of proof ( in case the product is damaged )
Validation options
Here you select the state in which the garment has arrived at your warehouse.
Then approve or reject the refund, store credit or exchange.
Select Yes: You will be approving the type of reimbursement selected.
- We will update the corresponding monetary information in overview.
- Indicating that we want to proceed with the refund/exchange✔.
- We will mark the item(s) as reimbursed.
Select No: We will not update the corresponding monetary information in overview
- We will update the corresponding monetary information in overview
- We will be indicating that we do not want to proceed with the refund/change
- We will mark the item(s) as not refunded
Overview
On the right hand side, we show a combo as a monetary summary called “Overview”.
Charging for Return
If you leave it checked, your customer will be charged. In case you do not want to charge shipping/shipping costs to your customer you uncheck the box.
Transportation information
Refund and Close
As you make decisions on the validation and refund triggers, we will update the information in the “Overview” monetary summary and only activate the “Refund and Close” button once you have made a decision on all products.
This is the last step to make the refund. Clicking on the “Refund and Close” button will complete the refund.
In conclusion:
- We will be indicating that we want to proceed with the refund/exchange :check_mark:
- We will update the status of the order to closed.
- We will mark the item(s) according to the decision you have made in the Approve
- We will send a confirmation email to the customer