Statuses in Manage Returns page

Step by step

To start, go to the left side menu and select the option Menu > Manage Returns

At the top, you will see tabs that will help you find what you need. 

Returns and exchanges are divided into several states:

• All: All orders with all statuses 
• Open: Requests that you have to validate.
• Closed: Closed requests
• Needs Validation: You need to validate Items before refund
• Expired: Customer has not left on the drop-off the product

Status:

• To see all available statuses please click on the "Filters" button and then click on the "Status" dropdown. You will see a list of statuses. 

• Let's see when they mean one by one: 
  
  

1. Pending

   1. What it means: A return has been initiated or registered but not yet reviewed or approved. Also it means a customer has not dropped off the item yet. 

2. Requested

   1. What it means: The customer has formally submitted a return request.

   2. Next step: Waiting for internal approval, authorization, or instructions to proceed.

3. Reception in Progress

   1. What it means: The returned item is on its way back to the warehouse or return center.

   2. Next step: The logistics/warehouse team is awaiting physical receipt.

4. Reception Completed

   1. What it means: The item has arrived at the return center.

   2. Next step: Now ready for inspection/processing.

5. Received

   1. What it means: Similar to "Reception Completed," but often used to mark that in Warehouse confirmed the item  has arrived.

   2. Note: Sometimes "Received" and "Reception Completed" are used interchangeably, or one could follow the other depending on system design.

6. Checked

   1. What it means: The returned item has been inspected (e.g., for damage, completeness, or eligibility).

   2. Next step: Determine the resolution (refund, exchange, etc.)
7. Closed

   1. What it means: The return case has been fully processed and finalized (e.g., refund issued, replacement shipped).

   2. Next step: None — the return cycle is complete.

8. Discarded

   1. What it means: The return case has been cancelled, denied, or invalidated (e.g., return policy not met, unauthorized item).

   2. Next step: No further processing; the case is closed without resolution.

9. Need Validation

   1. What it means: The return case requires additional approval, verification, or confirmation (e.g., from a manager, QA team, or customer).

   2. Next step: Someone must validate before proceeding.
10. Expired

    1. What it means: The return request or authorization has exceeded the allowed time window (e.g., 30-day return policy).

    2. Next step: Case is typically not eligible for processing unless re-opened manually.

Validation status

1. Not Validated

   1. What it means: The return has not yet been inspected or reviewed by the validation team (e.g., quality control or warehouse).

   2. Next step: Item is awaiting inspection.
2. All OK
   1. What it means: The returned item has been checked and found to be in acceptable condition (e.g., unused, undamaged, and matches return reason).
   2. Next step: Eligible for refund, exchange, or restocking.
3. Issues or Defect
   1. What it means: A general status indicating that something is wrong with the returned item. This may be used as a high-level flag before further classification.
   2. Next step: Needs further review or classification as "With Issues" or "With Defect."
4. With Issues
   1. What it means: The returned item has minor problems — e.g., packaging damage, missing accessories, or signs of use — but may still be partially acceptable or being able to restock with adjustments.
   2. Next step: May be processed with partial refund, restocking fee, or sent to secondary inventory.
5. With Defect
   
   1. What it means: The item has major defects or is unusable — e.g., broken, malfunctioning, or damaged beyond repair.
   2. Next step: Usually discarded, returned to supplier, or sent to repair/refurbishment if applicable.