--- title: Shipping / Refund delivery cost description: This configuration allows merchants to set up the Refund Delivery Cost based on the conditions. --- [Skip to content](https://help.ifreturns.com/en/knowledge-center/shipping-/-change-backup-carrier#main-content) - [English](https://help.ifreturns.com/en/knowledge-center/shipping-/-change-backup-carrier) - [Español](https://help.ifreturns.com/es/knowledge-center/envío-/-reembolso) - [Italiano](https://help.ifreturns.com/it/knowledge-center/trasporto-) English Show submenu for translations [Customer portal](https://help.ifreturns.com/tickets-view?hsLang=en) ![Logo Negativo-4.png\]](https://help.ifreturns.com/hs-fs/hubfs/Logo%20Negativo-4.png?height=40&name=Logo%20Negativo-4.png) Open main navigation Close main navigation - - [English](https://help.ifreturns.com/en/knowledge-center/shipping-/-change-backup-carrier) - [Español](https://help.ifreturns.com/es/knowledge-center/envío-/-reembolso) - [Italiano](https://help.ifreturns.com/it/knowledge-center/trasporto-) English Show submenu for translations - [Customer portal](https://help.ifreturns.com/tickets-view) - Go to ifreturns.com Go to ifreturns.com How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Center](https://help.ifreturns.com/en/knowledge-center?hsLang=en) 2. [Rules Settings](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en) 3. [Actions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#actions) # Shipping / Refund delivery cost ## This configuration allows merchants to set up the Refund Delivery Cost based on the conditions. #### To configure this Action you need to do the following:   Let's imagine we want Refund Delivery cost for items that are valued less than 200€.    Go to the *Settings* -\> **Rules** page and then click on **"+ Add Rule"** button. ![ruleschangedeststep1-ezgif.com-video-to-gif-converter](https://help.ifreturns.com/hs-fs/hubfs/ruleschangedeststep1-ezgif.com-video-to-gif-converter.gif?width=600&height=286&name=ruleschangedeststep1-ezgif.com-video-to-gif-converter.gif)   1\. Put the Rule Name and Description ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-44-54-4495-PM.png?width=688&height=296&name=image-png-Nov-27-2024-02-44-54-4495-PM.png)   2\. Click on the **"+ Add Conditions"** then select **"Price of Products to be Returned"** and click on **"Confirm"** button. ![returnitemcondi-ezgif.com-video-to-gif-converter](https://help.ifreturns.com/hs-fs/hubfs/returnitemcondi-ezgif.com-video-to-gif-converter.gif?width=600&height=344&name=returnitemcondi-ezgif.com-video-to-gif-converter.gif) In "Operator" field select "Is less than" and in "Value" field put 200 ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-47-35-0891-PM.png?width=688&height=149&name=image-png-Nov-27-2024-02-47-35-0891-PM.png)   3\. Click on the **"+Add Action"** button  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-50-16-2221-PM.png?width=688&height=188&name=image-png-Nov-27-2024-02-50-16-2221-PM.png) Select: **"Shipping"** and click on **"Next Step" button**  **![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-12-30-41-7206-PM.png?width=688&height=478&name=image-png-Nov-27-2024-12-30-41-7206-PM.png)**   Select **"Refund Delivery Cosy"** then click on **"Confirm"** button. ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-49-53-0190-PM.png?width=688&height=514&name=image-png-Nov-27-2024-02-49-53-0190-PM.png)   In the "Value" field there are two options: - **True** - means that the Delivery cost will be Refunded - **False** - the Delivery Cost will not be Refunded   ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-50-48-6831-PM.png?width=688&height=157&name=image-png-Nov-27-2024-02-50-48-6831-PM.png)   In our case we select "True" value.  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-52-42-1144-PM.png?width=688&height=152&name=image-png-Nov-27-2024-02-52-42-1144-PM.png)   Go to the top of the page and click on **"Save Changes"** ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-09-46-07-6793-AM.png?width=688&height=372&name=image-png-Nov-27-2024-09-46-07-6793-AM.png)     --- #### This is what the customer see:   If the Item price is less than 200€ then a customer will see Refund Delivery Cost on the summary page.  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-37-01-1291-PM.png?width=688&height=554&name=image-png-Nov-27-2024-02-37-01-1291-PM.png)   If the Item price is greater than 200€ a customer will not see Refund Delivery Cost on the summary page.  ![](https://help.ifreturns.com/hs-fs/hubfs/image-png-Nov-27-2024-02-55-30-3558-PM.png?width=688&height=593&name=image-png-Nov-27-2024-02-55-30-3558-PM.png) - 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