Available only on Shopify
From the Returns Management portal, you need to activate the “Exchange for another product” option. In addition, you must make sure to check the “Activate product promoter” box.
Then you must access Shopify, select the product you want to recommend and add the tag “if-promote”. From that moment on, your customers will see these recommended products.
Remember that this tag must be previously configured in your eCommerce store to optimize the recommendations.
- In case there are no products with this tag, we will always show the products with the same product type as the one selected for the return.
- Please note that we will only display products that are activated and on sale in the online store.
How will the user perceive it?
Once the functionality is activated, users will be able to receive product recommendations.