A new Dashboard that shows the Refunded amount of each Refund Method
To access to the Dashboard Transactional click on the "Transactional" tab on the left side menu
There are 3 sections on the page:
1. Section -> Transactional Overview
This dashboard represents existing transactions during the selected timeframe in the shop's currency
Here you can find:
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Total Return Requests
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Detailed Information of which Refund Method was used to Refund.
You can search by a specific Interval:
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Today
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Last 7 Days
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Last 30 Days
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Last 90 Days
Or you can select a range.
Below you can see a Graphic of Resolutions for the last year.
- On the Y axis displays Refunded Amount in €
- On the X axis displays months
By colors you can determine the Refund Method that was proceed every month.
2. Section -> Exchanges Deep Dive
Detailed analysis of the exchange type performance and distribution during the selected timeframe
Same as with Transactional Overview
You can analyze:
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Total Exchange Requests
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Detailed Information of which Exchange Method was used to Refund.
You can search by a specific Interval:
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Today
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Last 7 Days
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Last 30 Days
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Last 90 Days
Or you can select a range.
3. Section -> Processed resolutions
Depiction of the executed refunds, exchanges and gift card during the selected timeframe
You can analyze:
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Total Processed Amount
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Detailed Information of which Refund Method was used to Refund.
You can search by a specific Interval:
-
Today
-
Last 7 Days
-
Last 30 Days
-
Last 90 Days
Or you can select a range.
Note that the Processed Resolutions includes executed refunds that was created previous month, weeks etc.
If you select a range of January 10 - January 20 and notice that Processed Resolutions has bigger amount than the Transactional Overview of January 10 - January 20 it is fine because some requests was created previous month, weeks outside of the range you select.