Below you can find the list of available transportation statuses and what it means
Requested: This is the initial status of any exchange or return. Those that are drop-off type will be in this state until your customer makes the delivery in one of the enabled points. Upon delivery, it will change to Shipment in progress.
Pickup in progress: This status means that the pickup has been scheduled and will be completed within the scheduled date.
Pickup completed: This status means that the pickup has been completed and the return or exchange is with the carrier.
Pickup failed: This status means that the pickup could not be completed for a specific reason.
Pickup cancelled: This status means that a cancellation of the pickup has been requested. It may be because the customer decided to take it to a delivery point.
Shipment in progress: This status means that the exchange or return is on its way.
Shipment completed: This status means that the exchange or return has arrived at its destination.
Shipment failed: This status indicates that there has been an incident with the shipment.
Shipment cancelled: This status indicates that a cancellation of the shipment has been requested. It may be because the customer got cold feet and prefers to keep the garment.
Delayed: Indicates that for some reason the process of exchange or return has been delayed