---
title: List of transportation statuses
description: Below you can find the list of available transportation statuses and what it means Requested: This is the initial status of any exchange or return. Those that are drop-off type will be in this state u
---
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# List of transportation statuses
Below you can find the list of available transportation statuses and what it means
**Requested:** This is the initial status of any exchange or return. Those that are drop-off type will be in this state until your customer makes the delivery in one of the enabled points. Upon delivery, it will change to Shipment in progress.
**Pickup in progress:** This status means that the pickup has been scheduled and will be completed within the scheduled date.
**Pickup completed:** This status means that the pickup has been completed and the return or exchange is with the carrier.
**Pickup failed**: This status means that the pickup could not be completed for a specific reason.
**Pickup cancelled**: This status means that a cancellation of the pickup has been requested. It may be because the customer decided to take it to a delivery point.
**Shipment in progress:** This status means that the exchange or return is on its way.
**Shipment completed:** This status means that the exchange or return has arrived at its destination.
**Shipment failed:** This status indicates that there has been an incident with the shipment.
**Shipment cancelled:** This status indicates that a cancellation of the shipment has been requested. It may be because the customer got cold feet and prefers to keep the garment.
**Delayed:** Indicates that for some reason the process of exchange or return has been delayed
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