Release Notes 4.2.6 (16/09/2026)

Change Return Method on iF Platform — Now Smarter and More Reliable

What's Changed:

When a support agent changes the shipping method on a return, the correct price is now shown automatically based on any active promotions or pricing rules — the same rules that apply when a customer first creates the return. Agents can also adjust the price manually if needed. If anything goes wrong while generating the new shipping label, the team is notified straight away and can fix and retry it without the return getting stuck. Agents can also save their decision on whether to charge a return fee at any time, even before the refund is processed.

Who can change the price:

• Admin
• Brand Admin
• Warehouse

Choose Whether Ecommerce Sends Emails for Returns, Exchanges and Refunds

What's Changed:

It is now possible to choose whether Ecommerce sends its own email to customers when a return, an exchange, or a refund is created — and to set this independently for each type of action. By default, Ecommerce emails are turned off so that customers only receive one set of communications. Brands that prefer to use Ecommerce's own emails instead can now turn them on for the specific actions they need.