Release Notes 3.1.2 (22/04/2026)

XR4 — Split Return Portal: Separate Refund & Exchange Flows

What's Changed:

• The return portal now offers two separate entry points — one for refunds and one for exchanges. Each link leads to a dedicated flow with restricted options, replacing the previous mixed-resolution experience.

What's New:

• Customers accessing the return policy page now see two distinct links:

Flow Details:

Refund flow (via Refund link)

• The available refund methods are OPM (Original Payment Method), Gift Card and Store Credit

• The customer can manage as many products as they want in a single return.

Exchange flow (via Exchange link)

• The only available resolution is Exchange.

URL Parameter Support:

• The portal flow can also be pre-selected via a URL parameter:

  • requestType=return → opens the refund flow

  • requestType=exchange → opens the exchange flow

• If both a URL parameter and a CTA selection are present, the CTA selection takes priority.

• Missing parameter handling: If the feature is enabled for a brand and no requestType is provided in the URL, the user is redirected to login and shown the following error:

"Incorrect order number or e-mail. Please contact us here, for assistance to complete your exchange or return."

Flow Restriction:

• Each flow is strictly scoped — users cannot mix resolution types once a flow is entered:

Button Translations:

• All new CTA buttons (Refund and Exchange links) are fully translated across all languages available in the portal.