---
title: Release Notes 3.1.2 (22/04/2026)
description: Xr4
---
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2. [Releases Notes](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en)
3. [Release Notes 3.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-1)
# Release Notes 3.1.2 (22/04/2026)
### **Split Return Portal: Separate Refund & Exchange Flows**
#### What's Changed:
- The return portal now offers two separate entry points — one for refunds and one for exchanges. Each link leads to a dedicated flow with restricted options, replacing the previous mixed-resolution experience.
#### What's New:
- Customers accessing the return policy page now see **two distinct links:**
| Link | Flow |
| --- | --- |
| Refund | Opens the portal in refund-only mode (OPM) |
| Exchange | Opens the portal in exchange-only mode |
#### Flow Details:
**Refund flow (via Refund link)**
- The available refund methods are **OPM** (Original Payment Method), **Gift Card** and **Store Credit**
- The customer can manage **as many products as they want** in a single return.
**Exchange flow (via Exchange link)**
- The only available resolution is **Exchange**.
#### URL Parameter Support:
- The portal flow can also be pre-selected via a URL parameter:
- requestType=return → opens the refund flow
- requestType=exchange → opens the exchange flow
- If both a URL parameter and a CTA selection are present, **the CTA selection takes priority**.
- **Missing parameter handling:** If the feature is enabled for a brand and no requestType is provided in the URL, the user is redirected to login and shown the following error:
> *"Incorrect order number or e-mail. Please contact us here, for assistance to complete your exchange or return."*
#### Flow Restriction:
- Each flow is strictly scoped — users cannot mix resolution types once a flow is entered:
| requestType | Available Options |
| --- | --- |
| return | Refund options only |
| exchange | Exchange options only |
#### Button Translations:
- All new CTA buttons (Refund and Exchange links) are fully translated across all languages available in the portal.
#### Activation:
This is an opt-in feature. To enable the split Refund & Exchange portal for your brand, please contact **iF Returns Customer Support**.
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- [Refunds Methods](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#refunds-methods)
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