---
title: Order eligibility / Block the whole order
description: Prevent access to initiate a return for certain orders based on conditions.
---
[Skip to content](https://help.ifreturns.com/en/knowledge-center/order-eligibility#main-content)
- [English](https://help.ifreturns.com/en/knowledge-center/order-eligibility)
- [Español](https://help.ifreturns.com/es/knowledge-center/elegibilidad-de-pedido-)
- [Italiano](https://help.ifreturns.com/it/knowledge-center/elegibilita-ordine-)
English
Show submenu for translations
[Customer portal](https://help.ifreturns.com/tickets-view?hsLang=en)
![Logo Negativo-4.png\]](https://help.ifreturns.com/hs-fs/hubfs/Logo%20Negativo-4.png?height=40&name=Logo%20Negativo-4.png)
Open main navigation
Close main navigation
- - [English](https://help.ifreturns.com/en/knowledge-center/order-eligibility)
- [Español](https://help.ifreturns.com/es/knowledge-center/elegibilidad-de-pedido-)
- [Italiano](https://help.ifreturns.com/it/knowledge-center/elegibilita-ordine-)
English
Show submenu for translations
- [Customer portal](https://help.ifreturns.com/tickets-view)
- Go to ifreturns.com
Go to ifreturns.com
How can we help?
- There are no suggestions because the search field is empty.
1. [Knowledge Center](https://help.ifreturns.com/en/knowledge-center?hsLang=en)
2. [Rules Settings](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en)
3. [Actions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#actions)
# Order eligibility / Block the whole order
## Prevent access to initiate a return for certain orders based on conditions.
This is what customers see when the Entire order is blocked: ⬇️
### How to set up the rule?
- Go to the *Settings* -\> **Rules** page and then click on **"+ Add Rule"** button.
Once you put Rule name, Description and Condition go to the **"Set Actions"** part.
- On the **"Set Actions"** part click on the **"+Add Action"** button
- Click on **"Order eligibility"**
- Select **"Block the whole order"**
- Click on **"Confirm"** button
It is possible to create messages in **6 languages.**
- [Inquiries or Incidents](https://help.ifreturns.com/en/knowledge-center/inquiries-or-incidents?hsLang=en)
- [Getting Started](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#main-content)
- [Portal Overview](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#portal-overview)
- [Analytics](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#analytics)
- [In app configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#in-app-configurations)
- [Return Portal Configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#return-portal-configurations)
- [UX/UI Return Portal configurations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#ux-ui-return-portal-configurations)
- [Build your refund policy](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#build-your-refund-policy)
- [Customizations](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#customizations)
- [Promotions Management](https://help.ifreturns.com/en/knowledge-center/getting-started?hsLang=en#promotions-management)
- [Refund Processes](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#main-content)
- [Overview](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#overview)
- [Refunds Methods](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#refunds-methods)
- [Other configurations](https://help.ifreturns.com/en/knowledge-center/refund-processes?hsLang=en#other-configurations)
- [Returns Management](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#main-content)
- [Day to Day Operations](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#day-to-day-operations)
- [Return Methods](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-methods)
- [Return Reasons](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-reasons)
- [Return Policies](https://help.ifreturns.com/en/knowledge-center/returns-management?hsLang=en#return-policies)
- [Rules Settings](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#main-content)
- [General Information](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#general-information)
- [Actions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#actions)
- [Conditions](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#conditions)
- [Operators](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#operators)
- [Most Common Rules](https://help.ifreturns.com/en/knowledge-center/rules-settings?hsLang=en#most-common-rules)
- [Shipping Integrations](https://help.ifreturns.com/en/knowledge-center/shipping-integrations?hsLang=en#main-content)
- [ShippyPro](https://help.ifreturns.com/en/knowledge-center/shipping-integrations?hsLang=en#shippypro)
- [Invoices / Documents](https://help.ifreturns.com/en/knowledge-center/invoices-documents?hsLang=en)
- [Releases Notes](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#main-content)
- [Release Notes 1.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-1)
- [Release Notes 1.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-2)
- [Release Notes 1.3](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-3)
- [Release Notes 1.4](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-1-4)
- [Release Notes 2.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-0)
- [Release Notes 2.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-1)
- [Release Notes 2.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-2)
- [Release Notes 2.3](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-2-3)
- [Release Notes 3.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-0)
- [Release Notes 3.1](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-1)
- [Release Notes 3.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-3-2)
- [Release Notes 4.2](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-4-2)
- [Release Notes 5.0](https://help.ifreturns.com/en/knowledge-center/releases-notes?hsLang=en#release-notes-5-0)
- [Frequently Asked Questions](https://help.ifreturns.com/en/knowledge-center/frequently-asked-questions?hsLang=en)
[](https://www.ifreturns.com/)
Knowledge center iF returns
Copyright © 2026, iF Returns
```json
{
"@context" : "https://schema.org",
"@type" : "VideoObject",
"contentUrl" : "https://stream.mux.com/dSPCgRkbSecWzFUZsYk2qrXfLoeK3100YBJwRjre02eCk/capped-1080p.mp4",
"dateModified" : "2025-02-07T09:49:51.115Z",
"duration" : "PT9S",
"height" : 878,
"name" : "rules access",
"thumbnailUrl" : "https://25461046.fs1.hubspotusercontent-eu1.net/hubfs/25461046/rules%20access.mp4/medium.jpg",
"uploadDate" : "2025-02-07T09:49:46.800Z",
"width" : 1582
}
```