How to deactivate a Gift Card on Shopify and process a refund

To deactivate a Gift Card you need to do the following steps: 

  1. Enter the order to be refunded and find the number of the issued Gift Card

You need to copy only this part of the Gift Card

 

2. Once the Gift Card number is copied go to Products -> Gift Card

 

3. Click on the search icon

 

4. Once you click on the icon enter the Gift Card number you copied before. Shopify will automatically filter the results

 

5. Click on the Gift Card number

 

6. When you click on it a new page will open and you will see a "Deactivate" button. Click on it

 

7. Then go back to the Order and click on the "Refund" button

 

8. Inside of a new page enter the amount you want to refund and click on the "Refund" button